How to register to claim for POCO Smartphone warranty

The easiest way to register a POCO Smartphone warranty that reach out to your nearest authorized POCO Service centre. Before visiting, check out these instructions for a smoother experience.

Introduction

POCO is a sub-brand of Xiaomi and is known for its quality. POCO has gained popularity for offering high-performance smartphones at competitive prices. If you’re a proud POCO owner, you likely received a standard warranty with your purchase. But how do you ensure a smooth experience if you encounter any hardware issues down the line? This blog post will guide you through the process of claiming your POCO smartphone warranty, ensuring you get the most out of your device.

A step-by-step guide to register POCO smartphone warranty

To avail warranty on your POCO Smartphone you will need to follow instructions given below.

Step 1: Visit the POCO’s official website

By visiting to website click on warranty at the footer area of the page. Select your smartphone model from the list. Check for applicable Terms and conditions of warranty for the selected model.

Step 2: Find the nearest Service center

POCO provides authorized service centres co-partnering with Xiaomi all over India. You can check for your nearest service centre on the official website of POCO.

To find the nearest POCO service centre, just visit the website poco.in and look in the footer area for “POCO Service Center” and click it. you will be redirected to the service centre page.

Now, select your state and City from the list. you will find the address of your nearest POCO service centre.

Step 3: Visit the Service centre

After finding the address of the POCO service centre, walk in and hand over your smartphone to them. Ask them to resolve the issue you are facing with your smartphone.

Still you have any doubts related to your smartphone warranty, you can use the chat support of Poco India.

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How to claim POCO smartphone warranty Online

As of personal experience, there is no direct official way to claim a Poco smartphone warranty online. there is an indirect method available. here is how you can avail of this service online.

• Step 1: find an authorized service centre online near you and get contact details.
• Step 2: Call them and explain your issue with the smartphone and about warranties related to the product.
• Step 3: If everything is good with both ends, ask for shipping options. and ship it to the address.
• Step 4: Follow up by making the call, this may increase the chances of getting your phone ready quickly.

POCO Handset Limited Warranty

Item	Warranty Period	Scope of Warranty	Warranty Service	Warranty Support Document
POCO Pods	1 year	Labour and parts	Walk-in	Purchase order copy
POCO Handset (except F4 5G & F5)	1 year	Labour and parts	Walk-in	Purchase order copy
POCO F5	2 years	Labour and parts	Walk-in	Purchase order copy
POCO F4 5G	2 years	Labour and parts	Walk-in	Purchase order copy
POCO original battery, adapter, and other accessories	6 months	Labour and parts	Walk-in	Purchase order copy
POCO X3 Pro	Extended Warranty of 6 months**	Labour and parts	Walk-in	Purchase order copy

Note: Extended warranty of 6 months for POCO X3 Pro.

Terms and conditions of POCO smartphone Warranty

Understand the main key points of the POCO smartphone warranty. Then you can visit to the service centre.

1. Warranty Coverage:

• This limited warranty is applicable only within India.
• Warranty services are available only at authorized Xiaomi service centres.
• Xiaomi may conduct diagnostic tests to identify product failures or defects.

2. Preparation for Service:

• Before sending your device for service, please back up all data and remove any personal or confidential information.
• Essential information to have on hand includes the model, serial number, IMEI number (if available), purchase order number, and a copy of the original invoice/receipt.

3. Covered Under Warranty:

• Manufacturing defects in materials and workmanship are covered under warranty.
• This coverage applies when the product is used under normal conditions and for its intended purpose.
• All replaced parts during service remain the property of Xiaomi.

4. Exclusions from Warranty:

• Warranty excludes damages from illegible, removed, altered, or tampered serial numbers, IMEI numbers, or warranty seals.
• Missing accessories or external parts are not covered.
• Excludes natural wear and tear, extreme conditions, and improper care damages.
• Excludes outer surface damages like cracks, dents, or scratches, and damages from water exposure, chemical agents, or improper handling.
• General maintenance, password resets, cleaning, and product demonstrations are not covered.
• Rooting of the handset by the user voids the warranty.
• Deterioration due to normal wear and tear, including rust or stains, is not covered.
• Any circumstances contradictory to business ethics are excluded.

5. Out of Warranty Determination:

• Xiaomi reserves the right to determine whether a product is “Out of Warranty.”
• Repairs for “Out of Warranty” products will be quoted separately by Xiaomi service centers.

6. Invalid Warranty:

• Violations against warranty terms, including customer-induced damage, self-repairs, exposure to water, misuse, alteration, rooting of the mobile, failure to comply with the product manual, etc., invalidate the warranty.
• Expired warranties are not eligible for service.

For any queries regarding our warranty policy or to initiate a service request, please contact our customer support. We are committed to ensuring your satisfaction with our products and services.